Frequently Asked Questions
1.
What types of clinics do you work with?
We work exclusively with small animal general practices. Whether you're a single-doctor clinic or a multi-doctor team, our services are tailored to your operational needs.
2.
Do you offer virtual services, in-person services, or both?
Both. We provide flexible virtual assessments and coaching, as well as in-person visits for deeper workflow evaluation and team training.
3.
How do you customize your services to each clinic?
We begin with a discovery call to understand your clinic’s goals and challenges. Based on that conversation, we match you with services from our structured offerings that best fit your team’s needs.
4.
What is the benefit of a virtual assessment vs. an in-person visit?
Virtual assessments are flexible, efficient, and cost-effective. In-person visits offer a closer look at your clinic’s day-to-day flow and team interactions. We’ll recommend the approach that best fits your goals.
5.
What’s included in the evaluation report?
You’ll receive a detailed report outlining strengths, areas for improvement, and actionable next steps. We also offer optional SOP templates, workflow resources, and leadership tools to support implementation.
6.
Who conducts the assessments and training?
Our assessments and training sessions are led by experienced Registered Veterinary Technicians (RVTs) with a strong background in clinical operations, team leadership, and workflow optimization.
7.
Can we choose just one service or do we need a full package?
You can select any individual service, Practice Operations Evaluation, Surgical Process Evaluation, or Team Communication Support, or combine them for a more comprehensive approach.
8.
How much do your services cost?
After your discovery call, we’ll send you our VetClarity Service & Pricing Guide, which outlines all service options and associated fees.
9.
How do we get started?
Simply reach out through our Contact Page or email us at info@vetclarity.ca to schedule your free discovery call.